Return & Refund Policy

Last Updated: July 23, 2026

At Gleecaffe, we take pride in the quality and freshness of our coffee beans. Since we deal in consumable food products, our return policy is designed to be fair while maintaining hygiene and quality standards for both our B2B (wholesale/bulk) and B2C (retail) customers.

1. Eligibility for Returns

Returns are accepted only in the following cases:

You received the wrong product (different item/flavor/grind than ordered)
The product was damaged during transit
The packaging was tampered with or broken upon delivery
The product received is defective, expired, or of poor quality

Note: Due to the perishable and consumable nature of coffee beans, we do not accept returns for reasons such as change of mind, incorrect taste preference, or opened/used packaging (unless defective).

2. Return Request Window

Retail (B2C) customers: Must raise a return/replacement request within 48 hours of delivery.
Wholesale (B2B) customers: Must raise a request within 5 business days of delivery, along with photos/videos and the invoice/order number.

3. How to Request a Return

To initiate a return:

Email us at [email protected] or contact our support team.
Share your Order ID, a description of the issue, and photos of the product/packaging.
Our team will review your request within 2–3 business days.

4. Refunds

Once your return request is approved:

Refunds will be processed to the original payment method within 7–10 business days.
For B2B bulk orders, refunds or credit notes will be issued as per the agreed business terms.
Shipping charges (if any) are non-refundable, except in cases of Gleecaffe’s error (wrong/damaged item).

5. Replacements

Instead of a refund, you may request a free replacement of the same product, subject to stock availability.

6. Non-Returnable Items

Opened or partially used coffee bags (unless defective)
Customized or bulk orders made specifically for a business client
Products damaged due to customer mishandling after delivery

7. Cancellations

Orders can be cancelled before dispatch for a full refund. Once the order has been shipped, it cannot be cancelled but may be eligible for return as per the policy above.

8. Contact Us

For any questions regarding returns, refunds, or replacements:

Gleecaffe Email: mohsinrafiq918@gmail.com Phone: +92-315-9646848 Address: F/9, The Mall, Peshawar Cantt